ComforTEK Apparel

Our Policies

610-770-1090 | contact@comfortekapparel.com


	ComforTEK Apparel accepts customer Purchase Orders that meet the following terms and conditions:

	Submission & Confirmation of Purchase Orders
	Purchase orders may be submitted to ComforTEK Apparel by mail, by fax, by email, but not verbally. After review of the purchase order, your ComforTEK Apparel account representative will either confirm the purchase order or notify you of any revisions. Every order must be formally accepted by ComforTEK Apparel in order to be valid.


	Shipping
	All merchandise is shipped FOB Allentown, Pennsylvania. Orders are shipped by a customer-designated LTL carrier or by UPS ground. Unless otherwise instructed, partial shipments may be made. ComforTEK Apparel will not be responsible for loss or damage during shipment. All freight claims for damaged, lost, and/or missing merchandise must be filed with the appropriate carrier.


	Overages
	For custom garments, ComforTEK Apparel overcuts order quantities by approximately 5%-10% in order to prevent shortages, and ships all first quality goods.


	Payment Terms
	Net 30 payment terms are available to customers who meet the credit requirements of our credit insurance carrier. To begin credit approval process, please contact us. This process takes approximately 1 week. Alternatively, we accept cash in advance, COD, Visa, MasterCard or Discover (with a 3% credit card processing fee). Deposits may be required on first time orders for custom garments.


	Cancellations
	All cancellations are subject to ComforTEK Apparel's approval. Cancellations cannot be accepted on orders for custom garments after production approvals are signed and production has begun.


	Notice of Potential Claims
	Customers must notify ComforTEK Apparel of any claims for shortages or quality problems within seven (7) days of receipt of goods. Claims may not be submitted after the goods are embellished.


	Returns & Credits
	After evaluating a claim, ComforTEK Apparel may authorize a return by issuing a Return Authorization (“RA”). Returns are not accepted without an authorization number (RA#). We will not accept any merchandise claims if the garments have been altered by any additional processing. A credit memo may be issued upon receipt of goods and inspection by the ComforTEK Apparel's quality department, and only up to the value of the invoiced garments. Deductions from payment are not to be taken until the credit memo has been issued.